Items paid by check are shipped after funds are verified and cleared.

Fraud:
Don't waste your time trying to make a fraudulent purchase.  We spend a lot of time checking each and every order for validity.  Currently, we only accept orders within the USA. 

All IP addresses are logged and credit card details are checked thoroughly.  If you are found to be making a fraudulent purchase with a stolen credit card, the proper authorities in your County, Town, State or Country will be notified, as well as the FBI Fraud unit.

Due to the high amount of fraud, if your Computer's IP address does not match with your Billing Address you have provided, your order will be ignored.  If you have a valid reason as to why your IP address does not match your billing address, please let us know.

Catalog:
We do not have a paper catalog.  Feel free to print out the catalog pages from the site.

Product Pricing:
Prices posted on the website are based on current market values and subject to change without notice according to fashion or trend.

Personal/business checks, Money Orders, and Cashiers checks are accepted as well as Master Card, VISA, Discover, and American Express through Paypal and Google Checkout.

Funds must clear prior to shipment. There will be a $25.00 charge added on all returned checks.

If mailing payment with order, your order must be printed in full and accompany payment.

Why do you use Paypal and Google Checkout instead of just accepting credit cards on your site?
Privacy, Prevention, and Protection. Your credit card information needs to be kept in a very secure place to protect your identity and privacy. By using Paypal and Google Checkout, we allow you to establish a relationship with these trusted companies and use them to make your payments. Through them, we accept all major credit cards as well as checks and cash. All of your information is kept on their site, so we don’t have to store any of your sensitive information.

What are PayPal and Google Checkout?
Paypal is a service that allows individuals and businesses to send and receive money online. PayPal makes sending money as easy as sending email. Members can instantly and securely send money to anyone in the U.S. with an email address. PayPal is also available to people in 26 countries.

How do PayPal and Google Checkout work?
Once you sign up for PayPal or Google Checkout, you can send money to anyone with an email address.  Recipients are notified by email that they have received a payment.

Why should I use PayPal or Google Checkout?
PayPal and Google Checkout are used to make secure purchases without revealing your credit card number or financial information to us or anyone else. PayPal and Google Checkout are far less time-consuming than making a trip to the ATM or writing and mailing paper checks. Also, unlike checks, which can take days to clear, PayPal and Google Checkout transactions clear almost instantly.

Does PayPal or Google Checkout cost anything?
PayPal and Google Checkout are absolutely FREE for consumers.

Although we normally can get a custom order completed in 3-7 business days, please allow 10 business days for custom orders. 

If there is a due date, please let me know when placing the order. 

Returns, Refund and Exchange policy:
We strongly suggest purchasing insurance, as we are not responsible for lost packages or damaged goods once they leave our site. Should an item arrive damaged, please contact us immediately and we will assist you in processing a claim.

In efforts to keep our costs minimal and to provide our customers with the best possible service and products, we are unable to issue credit/debit or cash refunds. However, we will accept exchanges. We must receive an email letting us know there is a problem.  The item must be in original "as new" condition. Customers who wish to exchange an item will only be allowed to exchange for another item of equal or lesser value. There is a 7 day return period from date of receipt of item.

Processing fees are not able to be applied towards exchange amounts as they are unrecoverable. The exchange is inclusive of the actual purchase price of the item only.

Thank you for your patronage. Our site would not be successful without our customers, and we greatly appreciate the opportunity to be of service to you.

If you have any questions pertaining to our refund and exchange policy, please feel free to contact us directly. Thank you.

Custom Orders:
Custom jewelry is begun upon receipt of payment, and a non-refundable 50% materials deposit is required.  All custom orders sales are final.  

NO exchanges or refunds will be made on Special Orders or Custom Orders.  No exceptions.  We love doing custom work, but custom orders require much time in back and forth communication, and usually require twice as much labor as items that are posted on the site. 

Customers who change the original design more than 2 times are assessed a 20% custom order surcharge.

Attention AOL Users: 
We will not be able to send you email, confirmation from the shopping cart, or follow up notices if you do not add us to your approved email sender list.  AOL will filter out our messages to you.

Email:
Please check your bulk/junk mail folder if you do not receive confirmation soon after placing your order. Spam filters may prevent you from receiving the notice. Add our email address to your email allowed list if this occurs to prevent this from happening with future orders.

Technical Problems:
If you have any kind of Technical Problem while using our site, please email us at sales@MollysJewelryBox.com and we will work with you to correct the problem.

General Questions:
If there is something you would like but you don’t see it on our site, please send us an email, and we will work with you to get you what you want.

Please feel free to contact us at sales@MollysJewelryBox.com, and will we endeavor to create it for you.

Please feel free to contact us if we have not answered your question. We at Molly's Jewelry Box make it our #1 priority to give our customers 100% satisfaction. After all, we wouldn't be here if it wasn't for you.